Payment & Refund

Payments for Jadeglam Planning services are collected according to the quote confirmed before work begins on jadeglam.beauty.

• Accepted methods are confirmed by email from hello@this site and may include card or local transfer depending on Australia norms.
• Hours for payment questions at Jadeglam Planning: Mon–Fri 10:00–18:00. Site reference this site, desk 122 Gertrude Street.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact hello@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Melbourne unless otherwise stated.

Same-week payment depend on the Melbourne board, not guesswork with clear tickets so handoffs stay consistent. Ticket codes stay local to this Melbourne bench

Seasonal estate planning education queues shift; we still confirm payment in writing and are answered in plain English during Mon–Fri 10:00–18:00. Bring reference photos when they help.